What hours can I get support on an order?
The support team works from 10am-4pm EST Monday-Friday. You may receive a reply outside regular hours, it cannot be guaranteed. Replies to emails are in the order they arrive to us. If you have not received a response within 2 business days, it might have been lost so attempt to resend your email!
Contact email: firstname.lastname@example.org
How can I pay?
We accept all major credit cards, as well as Paypal.
Where do I apply my coupon?
You apply the coupon on the top of the payment page at checkout!
How long does an order take to get to me?
Once the order is placed, it takes 0-2 business days for handling (we fulfill orders in the manner they get to us). After the handling period is complete, the order is given to USPS and takes from to 2-5 business days to get to you if the order is inside the United States. If the order is International it takes between 3-12 business days. (Orders are all sent using USPS Priority Mail)
Do we get a tracking number for our order?
Yes! It will be sent to your email once we process your order with USPS. If the tracking number says "not found" it just means USPS hasn't processed it in their system yet so try again the next day!
Can I return my order?
Orders can be returned within the first 14 days! More details regarding our return policy can be found here.
(This does not apply to products sold during closeout sales)
Our return address is:
P.O Box 5720
Wakefield, Rhode Island, 02880.
Do you ship worldwide?
Currently we ship to most major countries! If your country isn't a shipping option email email@example.com and we will try to add it within 24 hours.
These statements appear on the footer of your checkout page!
What happens if I enter wrong information such as address at checkout?
Contact the support email address immediately with your order # and what needs to be changed and we will try to adjust the order before it is processed to be shipped out (generally you have until the next morning to make a change). It is not our responsibility to resend a new product, so please make sure you type in the shipping information correctly.
Wholesale or other Inquiries?
Is shipping free?
It is on all orders over $100!
Will Seaside replace my order if it is stolen?
While we despise porch pirates just as much as the next guy, unfortunately we do not take responsibility for any items stolen once they are delivered to the address provided. For this reason, all orders over $200 are shipped via signature requirement and we recommend shipping to a work address.
Why is my card being denied?
My tracking says my package but it did not arrive by the expected delivery date. Why?
To be 100% honest, we do not know. Once a package has left our facility and it has been picked up by the carrier, we no longer have control over the shipping. Nor are we told why an individual package is delayed. However, most likely, it is one of the following reasons: Weather: Weather in one state can cause a carrier to get backed up across the country. Technical Errors: a carrier could be experiencing a technical error at a sorting facility which causes sorting to take a little longer. Employees: A common reason is simply a lack of employees. Drivers get sick and it takes a day or two to cover a route.
That being said, give your tracking a couple of days to update. 8 out of 10 times it updates within a week. If it does not update within 5 days of the last tracking update, call you local post office and let our team know. We will do what we can to try and speed it up!
How can I track my package?
To track your order, simply use the USPS issued Tracking number provided in the Shipping Confirmation Email that is sent the moment your order ships. These are often caught in your spam or junk folder so be sure to check there. For more details see our complete shipping policy located by clicking the tab located at the bottom of our website under: Shipping Policy
Why isn't there tracking information for my order?
If you don't see the Shipping Confirmation email but you did receive a order confirmation email, check your spam or junk folder. If you did not receive a shipping confirmation email and you also do not have an order confirmation email, please email our customer service account because you may have provided your email wrong. If you receive the tracking number and it states the order is "NOT FOUND", this just means the PO has not scanned your package individually. It should update in 12 hours. If the estimated delivery date has passed and your order is still in transit, give it a week. If you do not receive it by then or the tracking as still not updated after a week, let us know. If the tracking states you order was delivered but you have not receive it, please see our Shipping Policy for further instructions. If you’re still concerned, please let us know by reaching out.
Are returns free?
While all outbound shipping over $100 is free, customers are responsible for any return postage back to our facility.
What can I return?
You may return MOST new, unopened items sold and fulfilled by Seaside within 30 days of delivery for a full refund, 45 days for an exchange, and 60 days for a store credit. For more details see our Return Policy. Items marked FINAL SALE are yours to keep.
I can't return final sale items? Not even an exchange? That doesn't seem fair!
The real reason is simply due to economics. In order for Seaside to continue providing our fellow Americans with service, we simply can't afford to allow customers to return items listed on sale.
When will I get my refund?
Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.
I’m missing an item - help!
If you're missing an item from your order, please check the order summary to verify all the items in your order were shipped in the same parcel. At times, we may split your order into multiple shipments (at no additional cost to you) if some of the items that are being shipped are on backorder. When this happens, your order will list the separate shipments. If all of the items are on your order summary, please email us and we’ll be happy to assist you further.
Why did my item arrive looking like it was shot out of a cannon (i.e., it was DAMAGED)?
We’re not sure, but we’re not happy about it. Please email us with the subject heading "Return a damaged item." In the email please provide details about the damage to your item, and tell us if you want to return the item for a refund or receive a replacement item. Then, simply follow the normal procedure for returns.
Any other questions?
Send to firstname.lastname@example.org